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Guidelines for Returns

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We recommend testing the equipment and keeping the old packing material before throwing it away.

Packaging Guidelines:
  • Two inches of packing material is needed on ALL sides of the shipping article including the top and bottom.
A machine must be secured in the box.
Any lose items must be wrapped separately to avoid damage to each other or the machine.
Please provide insurance on the machine - As the shipper, you are solely responsible for the safe return of all item(s).
Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them.


Suggestions for Shipping Material:
Foam (solid not egg crate).
Bubble wrap.
Expanded polystyrene "Peanuts" (may not be suitable for heavy products that may shift while in transport).
Shredded or crumpled Kraft/newspaper.
Use enough cushioning material to ensure that the contents won't move easily when the box is shaken.
The box must be securely taped closed.
The packing is only as good as the box and the way it is sealed.

An unwritten shipping rule is: "If you can throw or drop a box from 2 feet without damaging it's contents - It is probably OK. Rest assured, some gorilla will try it."

Tips on Packages
Items wrapped separately.
Rigid carton with flaps intact.
Adequate cushioning material.
Duplicate label inside carton.
Strong tape designed for shipping, no string or paper overwrap.
Single address label.
A clear, complete delivery address, and a complete return address.
Corrugated Boxes

The new box should be large enough to allow room for adequate cushioning of the material on all sides of the contents will give you the best results. When using an old box, make sure all old labels and other shipment markings have been removed from the box.
Do not exceed the maximum gross weight (generally printed on the bottom flap) on the box.
Protecting the Contents

Prevent damage of fragile items by protecting them from each other, and separated from the corners and sides of the box.
The contents of your package should be wrapped separately, and will cushion each item properly.
Use enough cushioning material to ensure that the contents won't move easily when the box is shaken.

Closing the Package
Pressure-sensitive plastic or nylon-reinforced tape.
Water-activated paper tape:
Use 60-pound grade tape at least three inches wide.
Apply three strips to both the top and bottom of the box.

Water-activated reinforced tape:
Similar to plain paper tape, except that reinforcing fibers have been added for strength.
Tape requires only two center seam strips, in contrast to six strips necessary for paper tape.
Do not use masking tape, cellophane tape, string, or paper overwrap.
Labeling Properly
Return Merchandise Authorization is required.
Place the RMA number you received from Customer Service into the space provided on the RMA form.
Do not write on the box.
Enclose a COPY of the RMA form with the merchandise and send it freight pre-paid (insured) to the address on the form.
Cut off the bottom portion of the RMA page and use it as an address label.
Tape it securely to the package you are returning.

Heavy Packages
Evaluate packing materials, to ensure adequacy for packages weighing over 70 lbs.
Boxes need to be of stronger construction, preferably with seams that are stitched or stapled, not glued.

Check the box maker's certification for maximum weight.
The higher the weight certification, the better your box will protect its contents from impact in sorting and over-the road vibration.
Use new boxes whose strength has not been compromised by humidity or prior-use wear and tear.
Seal with heavy-duty tape, preferably reinforced.
Dense cushioning material is a must:

Expanded polystyrene ("peanuts") and crumpled paper are not acceptable because they crush and shift under heavy loads.
Customized corrugated or molded foam "framing" is more suitable and reinforces the rigidity of the outer box.
Do not band packages together unless each individual packages is in the box designed to support the total "package" weight.

Example: If two 40 lbs. boxes are combined into an 80 lbs. unit, both components should be in boxes with at least 80 lbs. weight capacity.
That's because on the end, all 80 lbs. will be pressing on the bottom layer of the corrugated box.
If you do band packages, use a minimum of two bands in each direction and label the individual boxes.

Only same-sized boxes may be banded together.