Returns & Refunds
We are proud of the quality products we sell at Postageink.com and our goal is your satisfaction. If you’re unhappy with your purchase, please see our guidelines regarding returns and replacements below.
Guidelines for Decertified Cartridges:
Due to the decertification of several postage meters according to USPS IMI compliance, we can no longer accept returns on cartridges compatible with IBI postage meters, marked "Final Sale". These meters will be decertified by June 30th, 2024 and the corresponding ink cartridges will become obsolete.
Please make sure you have the correct ink cartridge in your cart before you complete your order. We will not be able to issue refunds or returns for ink cartridges purchased in error.
In the event that your ink cartridge arrives damaged, we will still honor the replacement guidelines below, within 60 days of delivery. Please inspect your ink cartridges upon delivery to ensure we can provide assistance within the 60 day window.
General Guidelines Regarding Returns, Replacements and Refunds:
Notify Postageink.com personnel either by email (info@postageink.com) or phone (1-800-925-4465) as soon as you find your product to be defective. If your order is eligible (see eligibility requirements below), you will be offered a replacement or the opportunity to have your order refunded.
REPLACEMENTS
Replacements for defective products will be shipped USPS First-Class mail unless an order’s original shipping method was expedited, in which case the replacement will be shipped in this same method. If the order being replaced was delivered more than five (5) business days prior to our first notification of the defect, the replacement will be shipped USPS First-Class mail.
Unless otherwise noted, a pre-paid return label will be provided for the return of the defective cartridge.
If the defective product is an OEM product, the customer will be provided a pre-paid label to return the cartridge and will have the option to accept a refund or replacement upon our receipt of the cartridge.
REFUNDS
If your order is eligible to be refunded in part or full (see eligibility requirements below), a pre-paid label will be emailed to you for its return and a refund will be issued upon receipt.
Under no circumstances will a partial or full refund be applied without prior approval from Postageink.com personnel.
Products sent to Postageink.com not bearing an appropriate return authorization number will be discarded and no refund will be issued.
In rare circumstances, partial refunds may be issued due to change of circumstance if the following requirements are met: customer must notify Postageink.com within 90 days of original purchase; product must be returned at customer’s expense; upon receipt, product AND box must be in unmarked, unopened and in clean condition in which it can be resold. In the event any of these conditions are not met, the product will be returned to customer and no refund will be issued.
ELIGIBILITY REQUIREMENTS FOR REFUNDS:
Your order is eligible to be refunded in full (upon our receipt) if you find your product to be defective and notify us within five (5) days of receipt.
Your order is eligible to be refunded less any applicable initial expedited shipping charges if you find your product to be defective and notify us within 90 days of your purchase date.
ELIGIBILITY REQUIREMENTS FOR REPLACEMENTS:
Your order is eligible to be replaced if you find your product to be defective and notify us within 90 days of your purchase date.
If you have any questions, please call customer service at 1-800-925-4INK (4465) or e-mail us at info@postageink.com.